Frequently Asked Question
SPD4603LT0000R01

   
SATA, AHCI and Intel Matrix Storage Management software: "Setup did not find any hard disk drives installed in your computer" error message during manual installation


    Additional Information:

During the manual installation of Windows XP on a Toshiba notebook with its SATA controller set to AHCI mode, an error message will come up:
"Setup did not find any hard disk drives installed in your computer" and the installation stops.

There is no need to manually add this driver:

  • On Toshiba notebooks coming with SATA HDD controllers that are using the so-called "Compatible" mode instead of the "AHCI" mode.
  • When recovering the OS from a Toshiba recovery media.


    Answer:

The (Intel Matrix) Storage Manager driver files from the "F6flpy" directory of Toshiba's Intel Matrix Management package must be added during the manual XP installation when asked to "Press F6 if you need to install a third party SCSI or RAID driver".

In order to add the AHCI driver:

  1. Download the latest XP (Intel Matrix) Storage Manager Package from the Toshiba driver download web page. http://pc-support.toshiba-europe.com/drivers/
  2. Unpack the Zip-file and copy the files from the appropriate Chipset sub-folder of the F6flpy directory to a floppy disk as Windows XP only supports adding mass storage drivers from floppy disk. 
  3. Connect a USB FDD to the notebook and insert this floppy disk. 
  4. Start the XP installation and press F6 when queried. 
  5. When prompted "S = Specify Additional Device". Press 'S' and specify select the Matrix driver on the mass storage driver selection screen. 
  6. Press 'Enter' to continue with the installation.

To make sure that you are installing the latest driver for your notebook model, please use the driver from the Toshiba driver download web pages.

Note:
If you are not sure which chipset is built into your Toshiba notebook, please check the Toshiba product specifications or from the expanded "System Device" category of Windows XPs device manager.



    Document details:

-
 Product Group:
 
-
 Product Series:
 
-
 Product:
 
-
 Operating System:
Windows XP, Windows XP MCE, Windows XP Tablet Edition
   more details...  


    Disclaimer:

Toshiba provides this information "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. Toshiba shall not be responsible for the topicality, correctness, completeness or quality of the information or software provided. Toshiba is not liable for any damage caused by the use of any information or software provided, including information that is incomplete or incorrect. Any trademarks used herein belong to their respective owners.


    Survey:

 1. Was the information in this document helpful?
not at all very helpful

 2. Without this information would you have called the call centre?
 Yes
 No
 I don't know

 3. Please select one option based on your first choice:
 I'm very satisfied
 I think it will help, but I haven't tried it yet
 I need further information
 The information is hard to understand
 The information does not answer my question
 The information is wrong

 4. Let us know how to improve this document (optional):