Technical Support Bulletin
TSB0602W90000R01

   
Mozilla Firefox does not start under Windows 7 64Bit


    Document details:

-
 Product:
Tecra A11, Tecra S11, Satellite Pro S500, Tecra M11
-
 Model No.:
PTSE0E, PTSE1E, PTSE3E, PSSE0E, PTME3E, PTME0E, PTME1E, PTSE7E
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 Operating System:
Windows 7 - 64 Bit
   more details...  


    Issue:

Mozilla Firefox does not start on a system where Windows 7 64bit is installed and the Mozilla Crash Reporter appears. 


    Summary:

To prevent this behaviour, please update the TOSHIBA Fingerprint Utility to version 1.0.2.29 or higher.


    Resolution:

Mozilla Firefox does not start on a system where Windows 7 64bit is installed.
The Mozilla Crash Reporter appears.


To prevent this behaviour, please update the TOSHIBA Fingerprint Utility to version 1.0.2.29 or higher.
You can download the latest version on our driver download website www.toshiba-tro.de as Fingerprint Software.

How to update the software:

  1. Copy the file of TOSHIBA Fingerprint Software (1.0.2.29) to the target system.
  2. Extract the zip file if need and execute "T*********.exe".
  3. Click "Start" on "TOSHIBA Archive Extractor".
  4. Click "Yes" if "User Account Control" is displayed.
  5. Click "Next" if the install dialog box is displayed.
  6. Click "Yes" to accept "License Agreement" then installation starts.
  7. The installation is finished.
  8. Restart Windows to apply the changed drivers.


    Disclaimer:

Toshiba provides this information "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. Toshiba shall not be responsible for the topicality, correctness, completeness or quality of the information or software provided. Toshiba is not liable for any damage caused by the use of any information or software provided, including information that is incomplete or incorrect. Any trademarks used herein belong to their respective owners.


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