Technical Support Bulletin

Windows 8 Recovery & Repair

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 Model No.:
 Operating System:
Windows 8 - 32 Bit, Windows 8 - 64 Bit, Windows 8 - Upgrade
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Windows 8 offers some different ways to recover or repair a PC.


There are different ways to recover or repair a PC which are:

  1. Refresh
  2. Reset
  3. Recovering using a recovery media 
  4. System Image Recovery
  5. System Restore
  6. Automatic Repair
  7. Command Line



Windows 8 recovery & repair solutions


Recovery Main Menu

A) Return to Windows if you want to cancel the recovery process

B) Select "Use a Device"  to use different media for the system recovery process

C) Select "Troubleshoot"  to get access to the different recovery solutions

D) Turn off the PC


Basic Recovery solutions



A) The "Refresh" option is primarily a repair method. It is a great method of returning your PC to a known good state while preserving your files and a great deal of your configuration. With the "Refresh your PC" option, user accounts, data files, and some settings are preserved on your PC without the need to create a backup, or make choices about what to keep or remove.

B) This option, also called "Reset your PC" is useful when a PC is changing hands, or when you want to get a completely fresh start on a PC, with no previous files or configuration retained.The Remove everything and reinstall Windows option permanently removes your personal files and apps from the PC and returns Windows 8 to its original state. That original state is either a clean install of Windows 8, or the OEM factory default configuration, depending on the media used for the operation.

C) Access the "Toshiba Maintenance Utility" which is used for deleting the HDD(s) of your Computer, this is not a Recovery tool! Executing this software will result in complete data loss!

D) View the "Advanced options"

If you choose to reset your notebook, there will be two options available:


a) "Just remove my files" reset your Windows OS to the "out of the box" state and is the easy and quick way to recover your device

b) "Clean the drive fully" deletes the whole HDD / SSD and rebuild it completly, this option is more secure but this option takes up to 10 hours to complete.


Advanced Recovery options


A) Use  this option to reset your system to an earlier date using a restore point

B) Use "System Image Recovery" to restore your system with a image which you have created with the "Windows 7 File Recovery", which is implemented in Windos 8  at  the Control Panel

C) The "Automatic Repair"option scans your files and settings, and if it finds a problem with one of them, it takes corrective action. No further input required.  

D) If you need to do to fix a problem is to get to the command line. From there, you can run commands to  troubleshoot and repair the system. 

E) Accessing the computers UEFI firmware

F) Sometimes refreshing or resetting is not the right fix. Safe Mode, Debugging Mode and Low Resolution Mode are still available from the "Startup Settings" section of the Advanced Startup Options menu.



Toshiba provides this information "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. Toshiba shall not be responsible for the topicality, correctness, completeness or quality of the information or software provided. Toshiba is not liable for any damage caused by the use of any information or software provided, including information that is incomplete or incorrect. Any trademarks used herein belong to their respective owners.


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