Technical Support Bulletin
TSB3203G20000R01

   
AltGr key is displayed incorrectly on the Italian On-Screen Keyboard in Windows 8


    Document details:

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 Product:
 
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 Model No.:
 
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 Operating System:
Windows 8 - 32 Bit, Windows 8 - 64 Bit, Windows 8 - Upgrade
   more details...  


    Issue:

Windows 8 does not display the AltGr key correctly on On-Screen Keyboard when the language input method is set to Italian. The letter "C" is displayed instead. However, the key still functions as expected.


    Summary:

Instead of the expected AltGr key (right next to Space), the on-screen KB contains a 'C' which (confirmed by Microsoft) is wrong, while function is correct, though. You may particularly be confused when entering the "@" symbol (requires Alt Gr key) as part of the MS Account ('Live ID') which is not possible in the expected way.



    Resolution:

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

For more information about the On-Screen Keyboard in Windows 8, go to the following Microsoft website:

http://windows.microsoft.com/en-US/windows-8/type-with-the-on-screen-keyboard



    Disclaimer:

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