Technical Support Bulletin
TSB6203U20000R01

   
Performing a Hard Reset or Forced Reset on Toshiba Notebooks (power button feature)


    Document details:

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 Product:
Tecra R840, Satellite R840, Satellite Pro R840, Satellite R850, Satellite Pro R850, Tecra R850, Satellite Z830, Portege Z830, Tecra R940, Tecra R950, Satellite Pro R950, Satellite Z930, Portege Z930, Portege Z930-C, Portege Z930-K, Portege Z930-E, Tecra R950-F, Portege Z930-F, Tecra R940-B, Tecra R940-C, Portege Z930-B, Tecra R950-C, Tecra R940-F, Tecra R940-L, Satellite Pro A50-A, Tecra A50-A, Tecra R950-B, Tecra R950-L, Tecra Z50-A, Portege Z30-A, Tecra W50-A, Satellite Z30-A, Toshiba KIRA, Portege Z30T-A, Satellite Z30T-A, Toshiba KIRA701, Toshiba KIRA 701, Portege Z30-B, Portege Z30T-B, Satellite Z30-B, Satellite C55D-C, Satellite C55-C, Satellite P50-C, Satellite RADIUS 15 P50W-C, Radius P50W-C, Satellite C40D-C, Satellite L50D-C, Satellite L70-C, Satellite C70-C, Satellite L50-C, Satellite Click Mini L9W-B, Click Mini L9W-B, Satellite C70D-C, Satellite C40-C, Satellite P50D-C, Satellite Pro C70-C, Satellite P50T-C, Satellite Pro R50-C, Satellite Pro A50-C, Satellite L50T-C, Radius L40DW-C, Click LX0W-C, Click LX5W-C, Tecra A50-C, Portege Z30-C, Satellite Z30-C, Satellite Pro R40-C, Satellite Pro A40-C, Portege Z30T-C, TECRA C50-C, Tecra Z50-C, Tecra A40-C, Satellite C55T-C, Satellite C50T-C
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 Model No.:
PT42FE, PT42KE, PT42GE, PT429E, PT42QE, PT52CE, PT52HE, PT52KE, PT52NE, PT520E, PT524E, PT525E, PT22LE, PT224E, PT225E, PT52SE, PT43GE, PT429V, PT52CV, PT42KV, PT439E, PT224V, PT520V, PT524F, PT520F, PT22LV, PT52NF, PT42GV, PT224R, PT42GF, PT534E, PT535E, PT530E, PT53KE, PT23LE, PT235E, PT234R, PT53NE, PT234E, PT530F, PT225F, PT42FV, PT235F, PT43GV, PT235V, PT234V, PT43FV, PT439V, PT43FE, PT538F, PT530V, PT53QE, PT236E, PT43GF, PT439F, PT234F, PT43HR, PT538R, PT235R, PT237E, PT63NE, PT634E, PT534V, PT534R, PT43GR, PT544E, PT545E, PT243E, PT644E, PT641E, PT640E, PT248E, PT64NE, PT241V, PT245R, PT544R, PT640V, PSU8SE, PT24AE, PT544V, PT24CE, PT24KE, PT243V, PT540E, PSU8SV, PT644V, PT64QE, PT24CV, PT540F, PT545F, PT645F, PT241F, PT640F, PT545V, PSUC2E, PT243F, PT253E, PT258E, PT251E, PT644F, PSCQEE, PSCPPE, PSPTSE, PSCPNE, PSCPEE, PSPVJE, PSCRNE, PSKXSE, PSKZEE, PSCSEE, PSKWFE, PSCPBE, PSCSJE, PSCQJE, PSUC1E, PDW0FE, PSCSWE, PSCPJE, PSKXNE, PSKZAE, PSCPAE, PSCSAE, PSKWEE, PSCPKE, PSKXEE, PSCP6E, PSCP7E, PSCRJE, PSPUAE, PSKXWE, PSKXJE, PSCSFE, PSCSBE, PSCSHE, PSCSKE, PSCSME, PSCRLE, PSPTUE, PS562E, PSUC2V, PSKWTV, PT645V, PS564E, PSKWBV, PSKWSV, PSKWAV, PSCPFE, PSKZCE, PSCSLE, PS56JE, PT253V, PS56AE, PS56CE, PSPTNE, PSKWUV, PT253F, PT251V, PSLZDE, PSPT4E, PSKWUE, PSPUGE, PDW0GE, PSPTUV, PSCPJV, PSPTWE, PSPT2E, PSKZJE, PSCPAV, PT251F, PSPUEE, PSCP2E, PS56HE, PSPTPE, PS56DE, PSPUFE, PS569E, PSCSPE, PSCSTE, PSCSSE, PT261E, PT265E, PS461E, PT263E, PSKW3V, PSCP6V, PS561V, PSKW2V, PDW0GV, PS563V, PT540V, PSCPKV, PSPT4V, PS56ME, PS56HV, PT571E, PS57DE, PS575E, PS57HE, PS57BE, PS579E, PS463E, PSCP8E, PT573E, PSCSNE, PS465E, PS565V, PSKXFV, PSKWXV, PSKWWV, PT577E
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 Operating System:
Windows 7 - 32 Bit, Windows 7 - 64 Bit, Windows 8 - 64 Bit, Windows 8 - 32 Bit, Windows 8 - Upgrade, Windows 8.1 - 32 Bit, Windows 8.1 - 64 Bit, Windows 8.1 - Update
   more details...  


    Issue:

Unit may not boot up all of a sudden


    Summary:

There is a reset function implemented which might solve a no boot up problem on your Toshiba Notebook.
A hard or forced reset erases all information of the memory and may restore functionality of the Notebook.
Resetting your Toshiba Notebook forces the system to clear and reestablish the software connection between BIOS and hardware.

Performing a hard or forced reset can fix the following conditions:

  • Notebook does not boot up at all.
  • Windows stops responding (freeze).
  • Notebook stops before Windows finished loading - no boot, blinking cursor etc.
  • Display is blank and stays blank but LEDīs are on.
  • The Notebook does not return from sleep or suspend mode.


    Resolution:


Please push the power button for at least 10 seconds. After this, please try to boot up the unit again.



    Disclaimer:

Toshiba provides this information "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. Toshiba shall not be responsible for the topicality, correctness, completeness or quality of the information or software provided. Toshiba is not liable for any damage caused by the use of any information or software provided, including information that is incomplete or incorrect. Any trademarks used herein belong to their respective owners.


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