Technical Support Bulletin

Performing a Hard Reset or Forced Reset on Toshiba Notebooks (reset switch feature)

    Document details:

Toshiba WT310, Portege Z10T-A, Toshiba WT310-K, Portege Z20T-B, Portege Z20T-C, Toshiba WT20-B
 Model No.:
PT133E, PT132E, PT131E, PT134E, PT133R, PT131V, PT131R, PT144E, PT141E, PT143E, PT142E, PT132V, PT141V, PT141F, PT15AE, PT15BE, PT142V, PT15BV, PT15AV, PT16BE, PT16AE, PT15CE
 Operating System:
Windows 7 - 32 Bit, Windows 7 - 64 Bit, Windows 8 - 32 Bit, Windows 8 - 64 Bit, Windows 8 - Upgrade, Windows 8.1 - 32 Bit, Windows 8.1 - 64 Bit, Windows 8.1 - Update
   more details...  


Unit may not boot up all of a sudden


There is a reset function implemented which might solve a no boot up problem on your Toshiba Notebook.

A hard or forced reset erases all information of the memory and may restore functionality of the Notebook.
Resetting your Toshiba Notebook forces the system to clear and reestablish the software connection between BIOS and hardware.

Performing a hard or forced reset can fix the following conditions:

  • Notebook does not boot up at all.
  • Windows stops responding (freeze). 
  • Notebook stops before Windows finished loading - no boot, blinking cursor etc. 
  • Display is blank and stays blank but LEDīs are on.
  • The Notebook does not return from sleep or suspend mode.


Please push the reset switch for at least 10 seconds. After this, please try to boot up the unit again.
Please see picture for more details:

Please check the user manual to find the location of the reset switch. These images are for illustration purposes only.



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