Technical Support Bulletin
TSB6203U40000R01

   
Performing a Hard Reset or Forced Reset on Toshiba Notebooks (reset switch feature)


    Document details:

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 Product:
Toshiba WT310, Portege Z10T-A, Toshiba WT310-K, Portege Z20T-B, Portege Z20T-C, Toshiba WT20-B
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 Model No.:
PT133E, PT132E, PT131E, PT134E, PT133R, PT131V, PT131R, PT144E, PT141E, PT143E, PT142E, PT132V, PT141V, PT141F, PT15AE, PT15BE, PT142V, PT15BV, PT15AV, PT16BE, PT16AE, PT15CE
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 Operating System:
Windows 7 - 32 Bit, Windows 7 - 64 Bit, Windows 8 - 32 Bit, Windows 8 - 64 Bit, Windows 8 - Upgrade, Windows 8.1 - 32 Bit, Windows 8.1 - 64 Bit, Windows 8.1 - Update
   more details...  


    Issue:

Unit may not boot up all of a sudden


    Summary:

There is a reset function implemented which might solve a no boot up problem on your Toshiba Notebook.

A hard or forced reset erases all information of the memory and may restore functionality of the Notebook.
Resetting your Toshiba Notebook forces the system to clear and reestablish the software connection between BIOS and hardware.

Performing a hard or forced reset can fix the following conditions:

  • Notebook does not boot up at all.
  • Windows stops responding (freeze). 
  • Notebook stops before Windows finished loading - no boot, blinking cursor etc. 
  • Display is blank and stays blank but LEDīs are on.
  • The Notebook does not return from sleep or suspend mode.


    Resolution:

Please push the reset switch for at least 10 seconds. After this, please try to boot up the unit again.
Please see picture for more details:

Please check the user manual to find the location of the reset switch. These images are for illustration purposes only.

 



    Disclaimer:

Toshiba provides this information "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. Toshiba shall not be responsible for the topicality, correctness, completeness or quality of the information or software provided. Toshiba is not liable for any damage caused by the use of any information or software provided, including information that is incomplete or incorrect. Any trademarks used herein belong to their respective owners.


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