Technical Support Bulletin
TSB6203U50000R01

   
Performing a Hard Reset or Forced Reset on Toshiba Notebooks (main battery removal)


    Document details:

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 Product:
Portege R830, Portege R930, Satellite R930, Portege R930-F, Portege R930-B, Portege R930-L, Portege R930-C, Portege R930-K, Portege R30-A, Satellite Pro R50-B, Tecra C50-B, Satellite Pro A30-C, Satellite Pro A30T-C, Portege A30-C, Portege A30T-C
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 Model No.:
PT320E, PT321E, PT321V, PT321F, PT330E, PT331E, PT33LE, PT320V, PT331F, PT331V, PT330V, PT333E, PT334R, PT332R, PT332E, PT331R, PT330R, PT343E, PT341E, PT330F, PT344E, PT343V, PSSG0E, PSSG1E, PSSG2E, PSSG4V, PSSG5V, PSSG3E, PT343F, PSSG6E, PSSG6V, PSSG6F, PT361E, PT363E, PT365E
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 Operating System:
Windows 7 - 32 Bit, Windows 7 - 64 Bit, Windows 8 - 32 Bit, Windows 8 - 64 Bit, Windows 8 - Upgrade, Windows 8.1 - 32 Bit, Windows 8.1 - 64 Bit, Windows 8.1 - Update
   more details...  


    Issue:

Unit may not boot up all of a sudden


    Summary:

There is a reset function implemented which might solve a no boot up problem on your Toshiba Notebook.

A hard or forced reset erases all information of the memory and may restore functionality of the Notebook.
Resetting your Toshiba Notebook forces the system to clear and reestablish the software connection between BIOS and hardware.

Performing a hard or forced reset can fix the following conditions:

  • Notebook does not boot up at all.
  • Windows stops responding (freeze).
  • Notebook stops before Windows finished loading - no boot, blinking cursor etc.
  • Display is blank and stays blank but LEDīs are on.
  • The Notebook does not return from sleep or suspend mode.



    Resolution:

Please remove the main battery for a couple of seconds from the unit. After reassembly, please try to boot up the unit again.


    Disclaimer:

Toshiba provides this information "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. Toshiba shall not be responsible for the topicality, correctness, completeness or quality of the information or software provided. Toshiba is not liable for any damage caused by the use of any information or software provided, including information that is incomplete or incorrect. Any trademarks used herein belong to their respective owners.


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