Sony Battery Pack Voluntary Replacement Program Information
Updated June 19th, 2007
REMINDER:
REPLACE YOUR SONY BATTERY PACK TODAY! |
Introduction
On September 28, 2006 Sony Corporation announced a global replacement program for certain battery packs that are used in portable computers. After the announcement by Sony Corporation, Toshiba began participation in Sony's global battery pack replacement program and is offering Toshiba customers free replacement of certain battery packs identified by Sony.
Recently, certain instances occurred where Sony battery packs installed in Toshiba portable computers caught fire. Based on our investigation with Sony, we concluded that the situation was caused by the Sony Battery Pack. The original Sony Battery Pack had not been replaced as recommended by Sony and Toshiba. We put importance on the fact that the incidents that occurred involved unreplaced Sony Battery Packs, despite of our ongoing replacement program. We will continue to make every effort to accelerate the replacement of the subject Sony Battery Packs in our computers.
We strongly recommend that customers participate in the Sony Battery Pack replacement program as soon as possible.
The subject Sony Battery Packs will be replaced free of charge. This offer extends only to replacement of the subject Sony Battery Packs, and does not include replacement of any Toshiba computer.
Safety tips for the customers whose battery packs are identified as the subject Sony battery packs:
Consult the "Instruction Manual for Safety and Comfort" and comply with its instructions.
Until the battery pack is replaced, continue to use your Toshiba portable computer with the original AC adapter power cord supplied with your computer. Removal of the battery pack until the replacement arrives is advised. Before removing the battery pack, disconnect the power source for your Toshiba portable computer and remove the AC adaptor power cord.
However, if you do use the battery pack before it is replaced:
- Avoid using the subject Sony Battery Pack with AC adaptor power cord.
- Use your Toshiba portable computer within the recommended temperature range.
- Do not use your Toshiba portable computer on any surface or thing that obstructs ventilation of the computer, i.e. sofa, carpet, bed, or near anything that produces heat.
- When recharging your Toshiba portable computer, do not leave the computer unattended.
Please download and run the battery check utility
Please download the following battery check utility in your language:
Please extract the zip file to your desktop.
Run the utility BatteryCheck.exe on your Toshiba Notebook to find out if the machine is effected or not. It is necessary to have administrative rights to start the battery check utility.
The tool will check the machine ID and battery ID. In case the battery is effected the utility will access a web site where you can fill out a online registration form for the exchange service. Therefore it is required to be online when running the utility. An offline registration is not possible.
In case you are using a firewall program please keep in mind that the utility requires to access the internet.
If you are not able to use the above utility on the Toshiba Notebook, you can contact an Authorized Service Partner located in your area.
To find the next ASP in your area, please refer to the following URL: http://www.toshiba-europe.com/asp-locator