New Battery Pack Voluntary Replacement Program Information


Introduction
Over a relatively short period, certain instances occurred where certain battery packs installed in Toshiba portable computers caught fire. Based on its investigation, the battery supplier concluded that certain battery cells manufactured in a specific manufacturing lot could be affected by a certain issue that could potentially lead to a safety issue. According to investigations of the battery supplier, this replacement program should be limited to the manufacturing lot of the battery cells covered by this notice. Toshiba decided to launch a new replacement program for the battery packs identified by the battery supplier containing the battery cells manufactured in the specific manufacturing lot.
Customers whose Toshiba portable computers contain the subject battery packs are eligible to receive a replacement battery packs free of charge.
We strongly recommend that customers participate in this New Voluntary Battery Pack replacement program as soon as possible.
The subject battery packs will be replaced free of charge.  This offer extends only to replacement of the subject battery packs, and does not include replacement of any Toshiba computer. 

Safety tips for the customers whose battery packs are identified as the subject battery packs:
Consult the 'Instruction Manual for Safety and Comfort' and comply with its instructions.
Until the battery pack is replaced, continue to use your Toshiba portable computer with the original AC adapter power cord supplied with your computer. Removal of the battery pack until the replacement arrives is advised. Before removing the battery pack, disconnect the power source for your Toshiba portable computer and remove the AC adaptor power cord.

However, if you do use the battery pack before it is replaced:
- Avoid using the subject battery pack with AC adaptor power cord.
- Use your Toshiba portable computer within the recommended temperature range.
- Do not use your Toshiba portable computer on any surface or thing that obstructs ventilation of the computer, i.e. sofa, carpet, bed, or near anything that produces heat.
- When recharging your Toshiba portable computer, do not leave the computer unattended.

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English:

Please download the following battery check utility:   http://aps.toshiba-tro.de/battchangee/tools/Tool3EMEAE3_0703.zip
Please extract the zip file to your desktop.

Run the utility BatteryCheck.exe on your Toshiba Notebook to find out if the machine is effected or not. It is necessary to have administrative rights to start the battery check utility.
The tool will check the machine ID and battery ID. In case the battery is effected the utility will access a web site where you can fill out a online registration form for the exchange service. Therefore it is required to be online when running the utility. An offline registration is not possible.
In case you are using a firewall program please keep in mind that the utility requires to access the internet.

If you are not able to use the above utility on the Toshiba Notebook, you can contact an Authorised Service Partner located in your area.
To find the next ASP in your area, please refer to the following URL:

http://www.toshiba-europe.com/asp-locator

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Deutsch:

Bitte laden Sie das Batterie-Pr?fprogramm von der folgenden Internetadresse herunter:   http://aps.toshiba-tro.de/battchangee/tools/Tool3EMEAG3_0703.zip
Bitte entpacken Sie das ZIP File auf Ihrer Desktop Oberfl?che

Starten Sie das Programm BatteryCheck.exe auf Ihrem Toshiba Notebook, um festzustellen, ob Ihr Ger?t betroffen ist oder nicht. Es ist notwendig, da? Sie Administrator Rechte besitzen, um das Pr?fprogramm starten zu können.
Das Programm ?berpr?ft die Ger?te- und Batteriekennung. Ist die Batterie betroffen, wird das Programm eine Webseite aufrufen, ?ber die Sie sich online für den Batterieaustausch registrieren können. Es ist daher notwendig mit dem Ger?t online zu sein, wenn Sie das Pr?fprogramm ausf?hren. Eine Offline-Registrierung ist nicht m?glich.
Falls Sie ein Firewall-Programm verwenden, beachten Sie, dass das Batterie-Pr?fprogramm Internetzugang ben?tigt.

Sollten Sie nicht in der Lage sein das oben genannte Pr?fprogramm auf Ihrem Toshiba Notebook laufen zu lassen, wenden Sie sich an einen autorisierten Toshiba Service Partner in Ihrer N?he. Eine Liste von autorisierten Toshiba Service Partnern finden Sie unter folgender Internetadresse:

http://www.toshiba-europe.com/asp-locator

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Fran?ais:

T?l?chargez l'outil de d?tection:  http://aps.toshiba-tro.de/battchangee/tools/Tool3EMEAF3_0703.zip

Ex?cutez l'outil sur votre portable Toshiba pour d?terminer si la batterie de votre portable est touch?e.

L'outil va v?rifier les r?fürences de votre portable et de votre batterie.

Si votre batterie est touch?e, l'outil se connectera directement au site internet sp?cialis? et vous pourrez remplir le formulaire pour le remplacement de la batterie en ligne. Il est donc important que vous soyez en ligne lorsque vous ex?cutez l'application. Un enregistrement hors ligne est impossible.

Si vous utilisez un pare-feu, n'oubliez pas que vous devez vous connecter ?internet.

Si vous n'arrivez pas ?utiliser l'outil sur votre portable Toshiba, vous pouvez contacter un partenaire agr?? Toshiba de votre r?gion. Vous pouvez consulter la liste des partenaires agr??s Toshiba sur le site internet :

http://www.toshiba.fr/pc/sav

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Italiano:

Scaricate la seguente utility per la verifica della batteria: http://aps.toshiba-tro.de/battchangee/tools/Tool3EMEAI3_0703.zip

Eseguite l'utility sul vostro notebook Toshiba per determinare se la batteria del vostro notebook ? interessata da questo problema. L'utility verificher?il codice del vostro notebook e della batteria. Nel caso in cui si rilevino dei problemi alla batteria, verr?effettuato un collegamento e accesso a un sito web in cui ? possibile compilare un modulo di registrazione online per la sostituzione. Per questo motivo ? necessario essere online durante l'esecuzione dell'utility e non ? possibile effettuare una registrazione offline.

Nel caso si stia utilizzando un programma firewall ricordarsi che l'utility necessita dell'accesso a Internet.

Qualora non foste in grado di utilizzare questa utility sul vostro notebook Toshiba, potete contattare un Authorised Service Partner situato nella vostra zona.

Per trovare l'ASP pi? vicino, fate riferimento alla seguente URL:

www.toshiba-europe.com/asp-locator

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Espa?ol:

Por favor, descargue la siguiente aplicaci?n de chequeo de baterias:  http://aps.toshiba-tro.de/battchangee/tools/Tool3EMEASP3_0703.zip

Inicie la aplicaci?n en su Port?til Toshiba para determinar si la bateria de su equipo est? afectada. La aplicaci?n verificar? el n?mero de serie de su port?til y de la bateria.

En caso que la bateria est? afectada la aplicaci?n acceder? a una p?gina Web donde Vd. Puede rellenar un registro on-line para su intercambio. Por tanto, es necesario estar conectado a Internet en el momento de iniciar la aplicaci?n. El registro fuera de linea no es posible.

En caso que Vd. Utilice un programa de Firewall por favor tenga en cuenta que la aplicaci?n requiere del acceso a Internet.

Si no es capaz de usar en su Port?til la aplicaci?n descrita arriba, Vd. puede contactar con nuestro Servicio T?cnico Autorizado m?s cercano a su residencia.

Para buscar el Servicio T?cnico m?s cercano, por favor h?galo en la siguiente direcci?n URL:

www.toshiba-europe.com/asp-locator

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