Technical Support Bulletin
TSB7801XL0000R01

   
CD/DVD-Burner is not working anymore (yellow exclamation mark in device manager)


    Document details:

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 Product:
 
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 Model No.:
 
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 Operating System:
Windows Vista 32 Bit, Windows Vista 64 Bit, Windows XP, Windows XP MCE, Windows XP Tablet Edition
   more details...  


    Issue:

CD/DVD-Burner is not working anymore (yellow exclamation mark in device manager).
According to Microsoft this could occur e.g. after you remove a CD recording program or a DVD recording program, or after you remove a different program.



    Summary:

Clearing the registry entry "UpperFilters" and "LowerFilters"


    Resolution:

Follow these instructions for clearing the Upper/Lower Filters:

  1. Click on Start --> Run --> and type in 'regedit' followed by the enter key
  2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or clicking the "+" next to it.)
  3. Expand the "SYSTEM" Key
  4. Expand the "CurrentControlSet" Key
  5. Expand the "Control" Key
  6. Expand the "Class" Key
  7. Please look for a key containing the following string of letter and numbers:{4D36E965-E325-11CE-BFC1-08002BE10318}
  8. High light this key by left clicking once on it
  9. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"
  10. Please exit the registry by clicking on the "X" in the top right hand corner of the screen
  11. Reboot your computer

or check the Microsoft Knowledebase
http://support.microsoft.com/kb/314060/en-us 



    Disclaimer:

Toshiba provides this information "as is" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. Toshiba shall not be responsible for the topicality, correctness, completeness or quality of the information or software provided. Toshiba is not liable for any damage caused by the use of any information or software provided, including information that is incomplete or incorrect.


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