Technical Support Bulletin
TSB8702EU0001R01

   
Battery is not recognized and does not charge


    Document details:

-
 Product:
Satellite U400, Satellite Pro U400, Portege M800
-
 Model No.:
PSU40E, PSU4CE, PSU42E, PSU41E, PSU4ME, PPM80E, PSU44E
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 Operating System:
Windows Vista 32 Bit, Windows Vista 64 Bit, Windows XP
   more details...  


    Issue:

The products of the Equium-, Satellite-/-Pro U400 and Portege M800 series may not power on or not recognize nor charge the battery out of the box or after a long time without AC Power.

  • The units won't power on battery
  • The operating system will display a "battery not available" error
  • The battery LED starts blinking after approximately 10 minutes


    Summary:

The BIOS must be updated to V3.0 or higher.


    Resolution:

The BIOS must be updated to V3.0 or higher.
Please follow the link attached and choose your model

http://pc-support.toshiba-europe.com/bios/

After updating the Bios it may take several minutes until the battery is recognized and is charging.



    Disclaimer:

Toshiba provides this information "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. Toshiba shall not be responsible for the topicality, correctness, completeness or quality of the information or software provided. Toshiba is not liable for any damage caused by the use of any information or software provided, including information that is incomplete or incorrect. Any trademarks used herein belong to their respective owners.


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