Technical Support Bulletin
TSB8B03XN0000R01

   
Firmware Update for USB-C™ to HDMI®/VGA Travel Adapter (PA5272U) to improve charging control


    Document details:

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 Product:
 
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 Model No.:
 
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 Operating System:
 
   more details...  


    Issue:

In case the PC has been shut down and is connected to the USB-C™ to HDMI®/VGA Travel Adapter (PA5272U), the Power-LED of the PC is off and the PC is might not be charging.


    Summary:

The USB-C™ to HDMI®/VGA Travel Adapter offer the functionality to enhance your computer capabilities by connecting an external monitor and other peripherals to your computer's USB Type-C™ port with this adapter.

You can also charge your computer by connecting the original AC adapter to the USB Type-C™ Adapter.

Background

In certain limited cases, the PC has been shut down and is connected to the USB-C™ to HDMI®/VGA Travel Adapter, the Power-LED of the PC is off and the PC is might not be charging.

Target Adapters

Product Name PA Number G-CODE Latest FW version TC-Package Type
USB-C to HDMI/VGA Travel Adapter PA5272U-1PRP GMHA00132050 V206 TCH0538600A_GEN1 GEN1
USB-C to HDMI/VGA Travel Adapter PA5272U-1PRP G83C000J4110 V206 TCH0538600A_GEN1 GEN1
USB-C to HDMI/VGA Travel Adapter PA5272U-2PRP GMHA00156070 V309 TCH0535400A_GEN2 GEN2
USB-C to HDMI/VGA Travel Adapter PA5272U-2PRP GMHA00165010 V309 TCH0535400A_GEN2 GEN2
USB-C to HDMI/VGA Travel Adapter PA5272U-2PRP G83C000J4210 V309 TCH0535400A_GEN2 GEN2
USB-C to HDMI/VGA Travel Adapter PA5272U-2PRP GMHA00223010 V309 TCH0535400A_GEN2 GEN2
USB-C to HDMI/VGA Travel Adapter PA5272U-2PRP GMHA00224010 V309 TCH0535400A_GEN2 GEN2
USB-C to HDMI/VGA Travel Adapter PA5272U-2PRP G83C000J4310 V309 TCH0535400A_GEN2 GEN2

How to identify the Travel Adapter Type

  1. Please check the serial number label on the bottom side of your USB-C™ to HDMI®/VGA Travel Adapter
  2. On the serial number label, PA Number (product number) as shown on the following pictures can be found. Identify if a GEN1 or GEN2 type adapter is present:

    GEN1 adapter



    GEN2 adapter


     

  3. Next, determine the required firmware TC-Package version related to the USB-C™ to HDMI®/VGA Travel Adapter's GEN - type:

    GEN1: GEN1_TCH0549300A  |  GEN2: GEN2_TCH0535400A
  4. Check resolution section below, to download the corresponding TC-Package to your PC
  5. Use following update procedure, to apply the firmware version:

    GEN1





    GEN2




    Resolution:

USB-C™ to HDMI®/VGA Travel Adapter PA5272U

Firmware Update Package Download

  • GEN1
    PA5272U-1PRP





  • GEN2
    PA5272U-2PRP





    Disclaimer:

Toshiba provides this information "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. Toshiba shall not be responsible for the topicality, correctness, completeness or quality of the information or software provided. Toshiba is not liable for any damage caused by the use of any information or software provided, including information that is incomplete or incorrect. Any trademarks used herein belong to their respective owners.


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