Technical Support Bulletin
TSB9A02PE0000R01

   
Windows 7 upgrade: Notes and Restrictions


    Document details:

-
 Product:
 
-
 Model No.:
 
-
 Operating System:
Windows 7 (32 Bit), Windows 7 (64 Bit), Windows Vista 32 Bit, Windows Vista 64 Bit
   more details...  


    Issue:

Notes and Restrictions for a Upgrade from Windows Vista to Windows 7


    Summary:

There are some Notes and Restrictions for following Software before you can upgrade to Windows 7:

  • Smart Data Encryption
  • Toshiba Recovery Tools
  • Toshiba Device Access Control
  • Toshiba RAID Utility
  • Toshiba HDD Protection


    Resolution:

  • Smart Data Encryption

    You can't upgrade to Microsoft Windows 7 since TOSHIBA Smart Data Encryption is installed. 
    You need to uninstall TOSHIBA Smart Data Encryption before upgrade to Microsoft Windows 7.

  • TOSHIBA Recovery Tools

    TOSHIBA Recovery Tools are no longer available on the System Recovery Options menu after upgrading from Windows Vista to Windows 7.

  • TOSHIBA Device Access Control

    "After Windows7 upgrade, all of the access settings for TOSHIBA Device Access Control need to be registered again."

    If you are using TOSHIBA Device Access Control, please re-configure the access setting for each device after the Windows 7 upgrade is completed.

  • TOSHIBA RAID Utilty

    [Target model] Qosmio G30/F30
    TOSHIBA RAID Driver will be hard-blocked by Windows7. 

    You have to update TOSHIBA RAID Driver to Version 1.10.0016 or later before upgrading to Windows7 on Qosmio G30 or Qosmio F30.

  • TOSHIBA HDD Protection

    [Target version] Lower than v2.0.2.9(32bit) / v2.1.2.9(64bit)
    "TOSHIBA HDD Protection will be hard-blocked by Windows7.

    If the ealier version of TOSHIBA HDD Protection than v2.0.2.9(for 32bit) or v2.1.2.9(for 64bit) is installed on your system, you can not upgrade to Windows 7.

    Before upgrading to Windows 7, please uninstall TOSHIBA HDD Protection from "Uninstall a program" on the Control Panel. 
    After upgrading to Windows 7, please install TOSHIBA HDD Protection v2.2.0.0 or later.

    You can check the version number of TOSHIBA HDD Protection as follows:
    1. Open the Control Panel.
    2. Click "Uninstall a program".
    3. Click [Organize] and select "Layout".
    4. Confirm if "Detailed pane" is selected.
    5. Click "TOSHIBA HDD Protection".
    6. Check the "Product version" at the bottom of this dialog.


    Disclaimer:

Toshiba provides this information "as is" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. Toshiba shall not be responsible for the topicality, correctness, completeness or quality of the information or software provided. Toshiba is not liable for any damage caused by the use of any information or software provided, including information that is incomplete or incorrect.


    Survey:

 1. Was the information in this document helpful?
not at all very helpful

 2. Without this information would you have called the call centre?
 Yes
 No
 I don't know

 3. Please select one option based on your first choice:
 I'm very satisfied
 I think it will help, but I haven't tried it yet
 I need further information
 The information is hard to understand
 The information does not answer my question
 The information is wrong

 4. Let us know how to improve this document (optional):