- Try using the keyboard before the operating system is launched. While the computer is starting, see if the Caps Lock light responds to pressing the Caps Lock key, or try holding down the Esc key (or the F1 key) as if to access the CMOS/BIOS Setup. If the keyboard appears to work before but not after the operating system has started, there may be a driver conflict or other software problem.
- If particular keys do not work, especially keys that are located nearby one another check for any indication that fluid has been spilled on the keyboard. If so, the keyboard should be replaced. Toshiba's warrantee does not cover damage from fluid spills. See below for information on finding an Authorized Service Provider, for replacement of the internal keyboard.
- If keys are missing, or if the keyboard is otherwise physically broken, it should be replaced. See below for information on finding an Authorized Service Provider for replacement of the internal keyboard.
- If the internal keyboard is not working at all, try using an external keyboard. If the external keyboard works fine, the internal keyboard should be inspected for damage or a faulty connection by an Authorized Service Provider.
- If you are already using an external keyboard, try using a different one, or try using the internal keyboard, with a notebook PC. This will help you determine whether the problem lies within the keyboard, or within the computer.
- If you are having trouble "remapping" the keyboard for use with a particular language, check the Windows Help system, and/or Microsoft's Knowledgebase for information on this topic.
To locate a Toshiba Authorized Service Provider (ASP) anywhere in the world, please visit:
http://eu.computers.toshiba-europe.com --> "Support & Downloads" --> "Find an authorized service provider".